Frequently Asked Questions (FAQs)

General

  • Yes. We occasionally offer seasonal and holiday sales. The best way to stay informed is to subscribe to our newsletter. We occasionally share brand news, special offers -- including sales! -- and product updates with subscribers.

Products & Sizing

  • We do have plans to expand beyond our initial ESSENTIALS Collection. The “what” and “when” for the next collection are still in the works. If there particular items you really want and need, please send an email and let us know.

  • First record your measurements. Then find your size.

  • Ember & Ace offers athletic wear in children’s plus sizes -- sizes 0 through 4. (We’ve left off the “X.”) Our product sizes begin where most children’s clothing brand’s end.

  • Supporting plus size kids is our passion and our purpose. This is a group that has been and continues to be underserved, particularly when it comes to athletic wear. Our focus is on changing that. For good.

Shipping & Order Information

  • Ember & Ace ships within the United States and offers free economy shipping for orders of $100 or more. Expedited shipping options are available for an additional cost.

  • Please contact us as soon as you realize you need to make a change. We’ll work with you to find the best solution we can.

  • We currently accept payment via Visa, Mastercard, and American Express. We also accept Apple Pay.

  • We currently only ship within the United States. Are you interested in having Ember & Ace ship to your country, please send us an email and let us know.

Returns

  • The Ember & Ace Return Policy is available here.

  • Oh no! We’re sorry there was a problem with one of your items. We do our best to inspect products as we fulfill orders, but we’re human and sometimes we make mistakes. Please contact us and we’ll get the issue sorted as soon as possible.